How do I correct sign in problem?

fjk

When I sign into Quicken (version R25.10) in windows 10, I get the following message: "connected to online services from Fidelity". I have deleted all accounts related to Fidelity and still get the message.

GeoffG

This is not a sign in problem, what you describe is the Quicken splash screen used at startup. You had a Fidelity account and Quicken used co-branding to personalize the user experience. You can replace the splash page if it bothers you, but you will need to go to the Quicken setup folder to replace the splash.txt image.

GeoffG

This is not a sign in problem, what you describe is the Quicken splash screen used at startup. You had a Fidelity account and Quicken used co-branding to personalize the user experience. You can replace the splash page if it bothers you, but you will need to go to the Quicken setup folder to replace the splash.txt image.

fjk

Now that I know what it is, I need help on getting rid of it.
Than You

Quicken_Tyka

Hello @fjk

Thank you for taking the time to share the details of this issue with the Community.

If you haven't already, please review the information and steps available here, and let us know if this helps to explain the Fidelity banner that appears and how to remove it.

Thank you,

-Quicken Tyka

fjk

I have not had any luck in removing it. I find it in the FIDir.txt file but don't know how to remove it.
Thank You

Quicken_Tyka

Hello @fjk

Thank you for the response, although I apologize that this issue continues to persist.

At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the tools to initiate a screen share to help work through this issue. 

Thank you,

-Quicken Tyka

fjk

Thank you for trying. I uninstalled Quicken and then reinstalled it; it took care of my problem.