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How do I correct sign in problem?

When I sign into Quicken (version R25.10) in windows 10, I get the following message: "connected to online services from Fidelity". I have deleted all accounts related to Fidelity and still get the message.
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  • fjkfjk Member
    Now that I know what it is, I need help on getting rid of it.
    Than You
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @fjk

    Thank you for taking the time to share the details of this issue with the Community.

    If you haven't already, please review the information and steps available here, and let us know if this helps to explain the Fidelity banner that appears and how to remove it.

    Thank you,

    -Quicken Tyka
    -Quicken Tyka
  • fjkfjk Member
    I have not had any luck in removing it. I find it in the FIDir.txt file but don't know how to remove it.
    Thank You
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @fjk

    Thank you for the response, although I apologize that this issue continues to persist.

    At this time I would recommend contacting support directly for advanced troubleshooting steps.

    https://www.quicken.com/support#contact-support

    Quicken Care has the tools to initiate a screen share to help work through this issue. 

    Thank you,

    -Quicken Tyka

    -Quicken Tyka
  • fjkfjk Member
    Thank you for trying. I uninstalled Quicken and then reinstalled it; it took care of my problem.
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