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Incorrect installer in "My Account"

Trish107

I was attempting to install Quicken Deluxe on my other computer so I logged into my Quicken account and selected the "Download Quicken" link and installed the downloaded executable.

I'm a Quicken "Deluxe" user (and my subscription is active) but the installer I downloaded installed the "Home & Business" version.

In the "About Quicken" on my primary computer it shows:
Quicken - Deluxe
Year: 2020
Version: R25.18
Build: 27.1.25.18
...along with my registration and membership info.

Where can I download the "Deluxe" version that matches my subscription?

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Accepted answers

UKR

If you don't have a Quicken data file open, neither the Quicken ID in Quicken nor the Help Menu will play with a full deck.

Open your current Quicken data file to load the ID stored within the file. While doing that, Quicken will call home and verify / update your membership settings.
You can now do Help / Check Membership status and/or Help / About Quicken.

All comments

thecreator

Hi @Trish107 ,

Log into your Account at: https://www.quicken.com/ My Account.

Make sure that it shows Quicken Deluxe.

Open Quicken. Under Help, click Check Membership Status. It should check your Account online and switch it to Deluxe, if it states Home, Business & Rental Property, currently.

splasher

There is only ONE Quicken installer for all the editions, your subscription license decides which features are turned on.

The installer shows Home & Business to start with and then changes to your subscription once the installation is registered to your Quicken Id and your subscription license edition.

Trish107

> Log into your Account at: https://www.quicken.com/ My Account.
> Make sure that it shows Quicken Deluxe.

See attached image. It's Quicken Deluxe

> Open Quicken. Under Help, click Check Membership Status.

See attached images. Where would I find "Check Membership Status"?

Quicken My Account.png

Quicken Help About.png

Quicken Help.png

Trish107

These are my only download options in My Account and the one highlighted is the "Home, Business & Rental" version.

Quicken My Account Downloads.png

UKR

If you don't have a Quicken data file open, neither the Quicken ID in Quicken nor the Help Menu will play with a full deck.

Trish107

> @splasher said:
> The installer shows Home & Business to start with and then changes to your subscription once the installation is registered to your Quicken Id and your subscription license edition.

How do I register the installation? The previously posted screens, plus the one attached here, represents what I see when I open it.

Quicken Initial Screen.png

Trish107

> @UKR said:
>Open your current Quicken data file to load the ID stored within the file. While doing that, Quicken will call home and verify / update your membership settings.

That did it!

Thank you!

splasher

Trish107 said:

> @splasher said:
> The installer shows Home & Business to start with and then changes to your subscription once the installation is registered to your Quicken Id and your subscription license edition.

How do I register the installation? The previously posted screens, plus the one attached here, represents what I see when I open it.

See UKR's response above