Why am I unable to enter new transactions via OneStep Update or manually?

craig.

Initially posted this on someone else's thread but got no response so am starting my own:

Beginning with my March 5th or 6th download of transactions, I am having the same problem. Will not "Accept" downloaded transactions: Clicking "Accept" opens progress box that fills green and disappears. Transactions remain in the downloaded transactions section (Bank of America Money Market & Discover Credit Card accounts). If I try to manually type in transactions, when I click or enter to save, I get the hourglass but then the transaction remains highlighted and if I click on another transaction, the new one disappears. Will not enter transactions from "Bills & Income" tab.

Quicken Premier 2020 R25.18
Windows 10 Home OS Build18363.657 USA

As of 3/9/20, in addition to not being able to add any new transactions via OneStep Update or manually FOR ANY ACCOUNT, Quicken has now DELETED the price histories of ALL my investments when I ran OneStep Update!!! It appears my holding are still there, just worht $0.00.

UKR

If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

Still not working?

Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
Please perform all the steps in this document:
Troubleshooting 101 - Fixing Software Installation and Data File Problems

It's possible that your Quicken data file contained some damage which is causing this problem. Restore your data file from a backup taken prior to installing the latest update. If necessary fall back to older backups until you find a file that does contain all the data.

Jammes21

Having the exact same issue. Updated to 25.18 a few days ago now all my transaction history is wiped and one of my accounts zeroed out completely.
It appears I have new downloaded transactions to review but I can't visibly see them. We need to roll back a version ASAP as this is not usable.

UKR

If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

Still not working?

Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
Please perform all the steps in this document:
Troubleshooting 101 - Fixing Software Installation and Data File Problems

It's possible that your Quicken data file contained some damage which is causing this problem. Restore your data file from a backup taken prior to installing the latest update. If necessary fall back to older backups until you find a file that does contain all the data.

craig.

Thank you UKR! When I tried to validate my file, it produced the text log reflecting no errors, but then the "validating" dialogue box would not close, indicating Quicken had frozen up. When it didn't resolve after several hours, I force closed Quicken, then restored a file from before the problems appeared. I validated and supervalidated that file per the Troubleshooting 101 and it appears to be working properly.