My account at quicken.com is blank- (edited to include topic)

Question

I renewed my Quick Premier 2019 Direct Download account Feb 2020. When I log in to quicken.com and click My Account, the top of my screen is BLANK. I can see nothing that identifies my account nor the Premier (Premium?) phone number. 

When I tried to log into this Community support, it said my password was invalid. When I tried to setup a new community account, it said my email address & username were in use by another user (presumably, me.) 

I used an alternate email address and username to set up this account. I'm caught in a catch-22. How can I contact someone at Quicken about my original problem?

Ralph Sierra

rsierrajrNEW · Accepted Answer

Two answers: 
 The main one was why when I logged into my account at quicken.com I could not see my account details on the top two-thirds of the screen - it was essentially blank. The answer came when it was suggested I try it using Internet Explorer - which worked! The problem had something to do with using Google Chrome! (In my younger years I would have thought to try a different browser, but not now. I even forgot I had the phone # for Premium Support in my Contacts!)
 The second issue I'm not sure - why the password for my Community account didn't work. I think it was because it was my throw-away password - used on dozens of accounts. Probably was bought by some poor sap and he found it worked when he ran it against national websites. (As opposed to my real quicken.com password which was not compromised.)