Hello, thank you for reaching out.
Usually when Quicken prompts to
have entries resolved, but there aren’t transactions in the download
transaction section, it means that they have already been accepted and are now
stuck in the process, which sounds like the case in your situation. We may be
able to see them through the online center and resolve the issue from there.
From the Tools menu, chose the Online
Center option. The online center window will appear. Chose the bank institution
and from there, chose the account that has the red flag.
You may see transactions listed
in the space below, or it may be blank. If there are transactions listed and
clicking on the Compare To Register option does not move them to the Downloaded
Transaction section of the register, then they are in fact stuck.
From here we will change a couple
of settings in effort to reset them. Through the EDIT menu, chose Preferences. In
the preferences window chose Downloaded Transactions. From the options that
appear in the window, select AUTOMATICLLY ADD TO BANKING REGISTERS and AUTOMATICLLY
ADD TO INVESTMENT TRANSACTION LISTS.
Now we will change a setting for
the specific account with the flag. Go to the TOOLS menu and chose Account
List. Click on the EDIT button that corresponds with the account. In the window
that appears chose the Online Services tab. Near the top/ middle there is a
hyperlink with the text “Automatic entry is:”. Click on the link and in the
window that appears chose the middle option “Yes – Always automatically add transactions
for this account”.
Close Quicken and then reopen the
software. The flag should be gone. If these steps do not work and the flag is still
there please let me know so that I can further assist you.
Also, don't forget to change your downloaded transactions back to your preference!