"Update" button is intermittent

Jeff Kowalski
Jeff Kowalski Member ✭✭✭
in Download, Add/Update Accounts (Windows)
It often takes several presses of the "Update" button for anything useful to happen. I press it, hear the UI "click", wait, and nothing happens. I press it again, and the update dialog finally appears. Sometimes it takes three clicks. This has been happening for several versions now.
version R25.21
build 27.1.25.21

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Answers

  • Quicken_Natalie
    Quicken_Natalie Moderator mod
    Hello @Jeff Kowalski,

    Thank you for taking the time to visit the Community and post your issue, although I apologize that you have not yet received a response.

    If you have not already done so, please see the information and follow the steps outlined here to begin troubleshooting for this issue.

    Let us know how it goes!

    -Quicken Natalie

     
  • Jeff Kowalski
    Jeff Kowalski Member ✭✭✭
    @Quicken_Natalie,
    Having already rebooted/restarted Quicken often over the course of the past several versions, and having listed my current version above, I'm wondering what it was that you wanted me to now do?
  • Jeff Kowalski
    Jeff Kowalski Member ✭✭✭
    Thanks for the clarification, @Quicken_Natalie. I've now applied "QW27.1.25.21MPatch.EXE", rebooted, and super-validated the file. I'll report back with the condition of the "Update" button.
    Jeff
  • Jeff Kowalski
    Jeff Kowalski Member ✭✭✭
    @Quicken_Natalie, after having applied "QW27.1.25.21MPatch.EXE", rebooted, and super-validated the file a couple weeks ago, the behavior of the Update button has been much improved. I had thought I had the most recent version of the software installed. Perhaps successive software updates were not as effective as the mondo patch.
    Thank you for your help.
    Jeff
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