Quicken keeps loosing my BBVA financial Inst Info

oscar cavazos
oscar cavazos Member ✭✭
It seems that every time I update accounts, My BBVA Bank login Info gets lost and Quicken tries to login to ZZZ-BBVA Bank, and I have to reenter my login info. What gives?



  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @oscar cavazos,

    I am sorry that you are having these issues, but it is a known issue.  It is an error connected with the "branding" on the financial institutions servers. 

    The good news that there is guidance to fix these issues.  Please see this support document and follow the instructions https://www.quicken.com/support/why-do-i-see-zzz-my-bank-name-quicken

    If you have any questions about performing any of the guidance/steps, please don't hesitate to ask.  Also, let me know how this works out for you.

    Good luck!


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