Transferring shares out leaves an "Inv. Amt" negative balance

Question

I transferred all shares from a Morgan Stanley account to UBS (favorite broker had moved and I wanted to follow him). I used "Shares Transferred Between Accounts" option - it left a "Shares Removed" transaction in the old Morgan Stanley account (makes sense), and a "Shares Added" in UBS. But it also left a negative balance for "Inv. Amt" for the transaction in Morgan Stanley.

Now Quicken won't let me "close account" for Morgan Stanley because of all the non-zero "Inv. Amt" entries (which are all negative). The account value also shows a negative balance. But all the share balances are zero, and the actual cash balances are correct (in the linked checking account) - which also ended up being zero after the dust settled.

Is this a bug or a feature I'm not understanding?

Quicken Natalie · Accepted Answer

Hello @Stuart Doyle,

Thank you for providing the details of this issue to the Community, although I apologize that you have not yet received a response.

What version/release of Quicken are you using? You can find that by going to Help>About Quicken.

If you have not already, please see the information outlined here for more details regarding transferring shares in Quicken.

You may also consider hiding the account instead of closing it. You can find more details and a comparison of the options available here.

Please let us know if this helps to resolve this matter for you!

-Quicken Natalie