Quicken card balance doesn't match online balance

Paul24

Just reconciled a card- Quicken said Quicken balance matched on-line balance -$223.07,

But in the running balance and account side bar- it shows +858?

Thanks

Running Mac

Quicken_Natalie

Hello Paul,

Thank you for attempting the steps and posting back with the results, although I apologize that they did not resolve the discrepancy for you.

You may consider entering an adjustment transaction to zero out the reconcile. This is the last step listed in the Support Article and is meant to be used when all other options have been exhausted.

I hope this helps!

-Quicken Natalie

Quicken Francisco

Hello @Paul

 

Thank you for reaching out on the community and telling us about your issue. Generally when you have a positive balance on a credit card it's caused by there being an extra payment in the register. I would double check the transactions and see if any of them seem out of ordinary.

I would also recommend  looking at our support article here for more information about reconciling as well.

 

Please let us know if this helps resolve the issue for you.

 

Thanks,

 

Quicken Francisco

Quicken_Natalie

Hello Paul,

Thank you for taking the time to share this issue with the Community, although I apologize that you're experiencing difficulties with your running balance in Quicken. 

What version/release of Quicken are you using? You can find that by going to Quicken>About Quicken.

If you have not already done so, please see the information available here for steps to help resolve this matter for you.

Please let us know how it goes!

-Quicken Natalie

Paul24

Version 5.15.3 (Build 515.33035.100)

I looked at the steps in the link and followed them- still in error.

Quicken_Natalie

Hello Paul,

Thank you for attempting the steps and posting back with the results, although I apologize that they did not resolve the discrepancy for you.

You may consider entering an adjustment transaction to zero out the reconcile. This is the last step listed in the Support Article and is meant to be used when all other options have been exhausted.

I hope this helps!

-Quicken Natalie