Quicken card balance doesn't match online balance

Just reconciled a card- Quicken said Quicken balance matched on-line balance -$223.07,

But in the running balance and account side bar- it shows +858?


Running Mac

Best Answer


  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @Paul


    Thank you for reaching out on the community and telling us about your issue. Generally when you have a positive balance on a credit card it's caused by there being an extra payment in the register. I would double check the transactions and see if any of them seem out of ordinary.

    I would also recommend  looking at our support article here for more information about reconciling as well.


    Please let us know if this helps resolve the issue for you.




    Quicken Francisco

  • Quicken_Natalie
    Quicken_Natalie Moderator mod
    edited March 2020
    Hello Paul,

    Thank you for taking the time to share this issue with the Community, although I apologize that you're experiencing difficulties with your running balance in Quicken. 

    What version/release of Quicken are you using? You can find that by going to Quicken>About Quicken.

    If you have not already done so, please see the information available here for steps to help resolve this matter for you.

    Please let us know how it goes!

    -Quicken Natalie

  • Paul24
    Paul24 Member ✭✭
    Version 5.15.3 (Build 515.33035.100)

    I looked at the steps in the link and followed them- still in error.
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