when I double click the Quicken 2017 icon, the program fails to start launch

reginajobright

when I double click the Quicken 2017 icon, the program fails to start launch.
Do I need to purchase a new upgrade

Sherlock

You should not need to purchase an upgrade to open Quicken.

If the Quicken icon appears in the task bar, perhaps the program was minimized.

If you press the Ctrl key while you double click on the icon and the program fails to start, I suggest you perform a clean uninstall, install and update.  If you haven’t already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken

Otherwise, I suggest you restore a recent data file backup: https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

Sherlock

You should not need to purchase an upgrade to open Quicken.

If the Quicken icon appears in the task bar, perhaps the program was minimized.

If you press the Ctrl key while you double click on the icon and the program fails to start, I suggest you perform a clean uninstall, install and update.  If you haven’t already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken

Otherwise, I suggest you restore a recent data file backup: https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

reginajobright

Thank you! :)