Printer works from a Quicken help page, but not from PC Quicken screen. Printer works on a network

This problem started about 2 months ago. If I try to print a Quicken search screen, it shows as if the printer is offline. However, if I choose to print any page from Quicken help, or anything else from other media, it works fine. It is very frustrating to work with my financial data for the tax preparation at this time of the year! I appreciate somebody instructs me to resolve this dilemma. Thanks.

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