Bug Splat recurring?
I've had a problem getting into my Quicken file recently. It seemed to happen after a program update didn't process properly. I can open Quicken without opening my specific data, but each time I open my data file, I get a Bug Splat window. Same if I try to validate and repair my data file. I was able to update Quicken with my file not open and am now on Quicken 2020 25.21 build 27.1.25.21 On other posts, I saw that the first step would be to uninstall and re-install Quicken. Is that the best next step? Feels like problem may be with data file vs. Quicken, but have no idea. Thanks
Best Answer
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Quicken crashes, hangs or loops at startup?
Please try this:
Reboot Windows.
Close Quicken (or do not start it at all).
Use Windows File Explorer to locate and rename your current Quicken data file, for example, from Qdata.QDF to QdataX.QDF
Usually this file is located in your \Documents\Quicken folder.Having done that start Quicken as usual from the Start Menu or Desktop Quicken icon.
If Quicken cannot find your current data file during startup it should just simply load the program and give you either a nearly blank menu screen or one that has options to start as new user, restore from backup, etc.- If you get to this point without Quicken crashing
- click on File in the Menu bar. Select the Validate function. Select the renamed Quicken data file and see if Quicken can access and repair it.
- If the data file is beyond
repair, try to restore your data file from the most recent Manual or
Automatic backup. Go back to restoring successively older backups until
you find a file that works
https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
- If you can't get Quicken to start at all,
- uninstall Quicken using this
procedure:
http://www.quicken.com/support/using-qcleanui-uninstall-quicken - When done, reboot your computer and then reinstall Quicken from your account at quicken.com, your CD or saved downloaded installation file and allow it to update to the latest available patch release level.
5
Answers
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Hello @Mike
Thank you for reaching out on the community and telling us about your issue. I would definitely try the uninstall and reinstall first see what happens with that first. If that does not work we could also try seeing if we down patch back to an older version.
The download for an older patch can be found here. Try the R25.18 Patch and see if you still bugsplat. You might want to also see if you're able to make a new test file if the program lets you in and see if behaves the same way.Please let us know if this helps resolve the issue for you.
Thanks,
Quicken Francisco
1 -
Quicken crashes, hangs or loops at startup?
Please try this:
Reboot Windows.
Close Quicken (or do not start it at all).
Use Windows File Explorer to locate and rename your current Quicken data file, for example, from Qdata.QDF to QdataX.QDF
Usually this file is located in your \Documents\Quicken folder.Having done that start Quicken as usual from the Start Menu or Desktop Quicken icon.
If Quicken cannot find your current data file during startup it should just simply load the program and give you either a nearly blank menu screen or one that has options to start as new user, restore from backup, etc.- If you get to this point without Quicken crashing
- click on File in the Menu bar. Select the Validate function. Select the renamed Quicken data file and see if Quicken can access and repair it.
- If the data file is beyond
repair, try to restore your data file from the most recent Manual or
Automatic backup. Go back to restoring successively older backups until
you find a file that works
https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
- If you can't get Quicken to start at all,
- uninstall Quicken using this
procedure:
http://www.quicken.com/support/using-qcleanui-uninstall-quicken - When done, reboot your computer and then reinstall Quicken from your account at quicken.com, your CD or saved downloaded installation file and allow it to update to the latest available patch release level.
5
