Problem with Online Update

bobschle

I'm having a problem with the online update that is somewhat reminiscent of our issues from a month or two back. I entered about 6 payment to be made from my bank of america account. Instead of going thrugh the update process, it asks for my BofA password. When i enter it a window pops up to enter the password again. That window just keeps coming up. I can sign onto my BofA account using a browser. HELP!!

Quicken Francisco

Hello @bobschle

 

Thank you for reaching out on the community and telling us about your issue. How long has this issue been happening? 

 Have you tried resetting the accounts yet? It sounds like it's having difficulties with getting connected. in the top can you go to tools -> Account list  once you got that next to the account can on edit. Once here you can click on the online services tab 

 

Let's try this and see if that helps us get it back up and running.
 

Thanks,

 

Quicken Francisco

Quicken Francisco

Hello @bobschle

 

Thank you for reaching out on the community and telling us about your issue. How long has this issue been happening? 

 Have you tried resetting the accounts yet? It sounds like it's having difficulties with getting connected. in the top can you go to tools -> Account list  once you got that next to the account can on edit. Once here you can click on the online services tab 

 

Let's try this and see if that helps us get it back up and running.
 

Thanks,

 

Quicken Francisco

bobschle

Deactivating and then reactivating the account resolved the issue

Quicken Francisco

@bobschle

Awesome to hear that you were able to get it figured out! Let us know if anything else comes up!

Thanks,

-Quicken Francisco