Quicken shows Incorrect number of Shares for Sale Transaction

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Answers

  • WyoDave323
    WyoDave323 Member ✭✭
    Hi Frank,



    I’ve gone to “File” > “File Operations” > “Validate and Repair” . “Validate”. I’ve entered check marks in the “Validate File”; “Rebuild Lots”. However the instructions says select “Correct Investing Price History”. I don’t find that selection . . . I find “Delete Investing Price History”. Is the “Correct” option the same as the “Delete” option?



    Dave
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi Dave,

    Is it possible to not select the "delete investing price history"? In other words if you can leave that one blank - do that for now.  If you have to select it to continue - then select it.

    Frankx

                            Quicken Home, Business & Rental Property - Windows 10-Home Version

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  • WyoDave323
    WyoDave323 Member ✭✭
    Hi Frank.

    Below as a copy of the log I got from the Validation run. This is the first Validation run I did. I had only put a check in “Validate File”; I had not put a check in “Rebuild Investing Lots”. On this first run, there is a note at the bottom saying; “The following transaction(s) involving transfers appear to be damaged. You should delete them and recreate as appropriate”. These transactions are not shown below. I did not include them because there are about 100 transaction, and I’m not about to delete and recreate these 100 transactions, which do not involve investment accounts.

    I did the validate run a second time, this time I put a check mark in the ‘Rebuild Investing Lots”. During this second run, I was told “The resulting value is too big. Please enter it as more than one transaction.” Well I had no idea on how to do this. So I just clicked on OK and the validation continued. But the log that was produced after this second run didn’t show anything regarding transactions involving transfers appear to be damaged. It just ended saying ‘Validation Completed”. The Log for the second validation run is also shown below.

    Dave

    Validation Log (run 1)

    [Mon Apr 06 11:54:00 2020]
    File:
    "F:\Users\Owner\Documents\Quicken\My
    Financial DataCpy"QDF:

    Validating your data.
    No errors.

    QEL:
    No read errors.

    QEL:
    All internal consistency checks
    passed.
    [Mon Apr 06 11:54:12 2020]
    --------------------------------------
    ----------------------
    The following transaction(s) involving
    transfers appear to be damaged.
    You should delete them and recreate as appropriate:
    About 100 transactions

    Validation Run (2):

    [Mon Apr 06 12:38:14 2020]

    File: "F:\Users\Owner\Documents\Quicken\My Financial DataCpy"

    QDF:
    Validating your data.
    No errors.


    QEL:
    No read errors.

    QEL:
    All internal consistency checks passed.

    [Mon Apr 06 12:38:32 2020]

    [Mon Apr 06 12:39:53 2020]
    Rebuilt investing lots.
    Validation has completed
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi Dave,

    You may have noticed that the 2nd run of validate indicated "Rebuilt investing lots", which may have an effect on the problem.  You should try to make the sale entry and see if the correct number of share show up when you check "Sell all shares in this account"

    Frankx

                            Quicken Home, Business & Rental Property - Windows 10-Home Version

                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -

  • WyoDave323
    WyoDave323 Member ✭✭
    Hi Frank,

    I tried the "Sell all shares in the account. Unfortunately it still shows the number of shares as 579.987.

    Dave
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    edited April 2020
    Sorry, Dave. 

    This one has me completely baffled.  I thought that we had it solved a couple of times but no.  I was going to suggest that you try "super validate" but I am now doubting that will help. 

    The only other thing I can suggest would be for you to contact Quicken Support  here' a link:   https://www.quicken.com/support#windows

    And I think you should do "Live support" rather than the Chat and tell them to read this thread when you first get connected.  https://community.quicken.com/discussion/comment/20082120#Comment_20082120

    Good luck!

    Frankx

                            Quicken Home, Business & Rental Property - Windows 10-Home Version

                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -

  • WyoDave323
    WyoDave323 Member ✭✭
    Frank,

    Thanks for all your help on this . . . very much appreciated. I will give Quicken Live Support a call and see if they have someone who might be able to resolve this problem. Since I will be making a phone call, how should I forward the link that I should tell them read?

    Dave
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Dave,  when you get on the call - just tell them it is a "conversation in the Quicken Community and give them the number at the end of the link - 20082120

                            Quicken Home, Business & Rental Property - Windows 10-Home Version

                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -

  • steve parker
    steve parker Member ✭✭✭
    > <a rel="nofollow" href="https://community.quicken.com/profile/WyoDave323" title="Link: https://community.quicken.com/profile/WyoDave323">@WyoDave323<;/a> said:

    > My brokerage account shows a correct total of 900 shares for a stock I sold. I sold all 900 shares. However, when I click on "Enter Transactions" and enter the sale information, Quicken says "Number of shares selected is more than available". Based on the number of shares Quicken says I have available, the 900 shares is over by 320.013 shares. The 900 shares which Quicken shows in the account is correct, but "Enter Transactions" is incorrect. I have no idea how to correct this. Any suggestions would be very much appreciated.



    I'm having the same problem. <img alt="" src="https://community.quicken.com/resources/emoji/confused.png" height="20">



    For security-A Sell All didn't clear out all of the shares that I have. For Security-B it sold more shares than I have, leaving a negative balance. They both correctly show the total shares on the day before.



    For security-B I just edited it to the correct number. On the date of sale "Holdings" shows no shares.



    But for security-A I'm getting that error when I try to edit and put in the correct number of shares. The day after the sale date Holdings still shows that there are available shares.  But I can't sell them.



    I've run validate and rebuild investment lots.