When I try to update an account I get "website has a new page or pop-up window." Not so.

Nelius

When I try to update my account I get "Your financial institution's website has a new page or pop-up window that needs your response." When I log on directly there are no new pages or pop-up windows. Can someone please help me?

Quicken Diana

@ Nelius 

Hello, thank you for reaching out on the Community! Though there may not be a pop-up directly on the webpage of your financial institution, there could be a message in the inbox within your account. Check there, if you are able, and please let me know if there was a message that you were able to clear, and if you are now able to update your account in Quicken.

-              Quicken Diana

Quicken Diana

@ Nelius 

Hello, thank you for reaching out on the Community! Though there may not be a pop-up directly on the webpage of your financial institution, there could be a message in the inbox within your account. Check there, if you are able, and please let me know if there was a message that you were able to clear, and if you are now able to update your account in Quicken.

-              Quicken Diana