Trying to update account info - Quicken ID screen hangs blankly

sally willard

I'm trying to update my account settings - reset or deactivate same result - and the quicken id screen opens and sits on top staring at me blankly.

What do i need to do to make it work?

~ Sally

Sherlock

If you haven't already, I suggest you reset the Quicken ID associated with the data file:

1. Select Edit > Preferences...
2. Select Quicken ID, Sync & Alerts
3. Select Sign in as a different user
4. Enter yes
5. Select Sign Out
6. Sign in with your Quicken ID

sally willard

Addendum: When I do get a screen to display - e.g., opening quicken - I enter my login info and I get an "oops. something went wrong." message. there is a link but it takes me to a page that tells me to do what i'm trying to do. it's a cycle and I end up at the place I started.

Sherlock

If you haven't already, I suggest you reset the Quicken ID associated with the data file:

1. Select Edit > Preferences...
2. Select Quicken ID, Sync & Alerts
3. Select Sign in as a different user
4. Enter yes
5. Select Sign Out
6. Sign in with your Quicken ID