Thank you for reaching out on the community and telling us about your issue. Currently Our hours are a bit later than normal and that's why you were not able to reach anyone. Our current hours are as followed:
Quicken Phone Support Current Hours of Operation:
Monday through Friday
8:00 am to 5:00 pm PDT
Quicken Chat Support Current Hours of Operation:
Monday through Sunday
8:00 am to 5:00pm PDT
Currently we open up at 11:00 AM ET if you'd still like to give us a call when you get the chance.