Inability to download transactions from Discover (CC-506 Error)

craig.

Since about March 23, 2020, I have been unable to use One-Step Update to download transactions for my Discover credit card. I keep getting a CC-506 error, but the account has NOT been changed, nor have I changed its nickname. Ran "Fix-it" several times, but nothing got fixed. Initially, I could not even get a manual download of my transactions to update in Quicken. Last week (4/8) I was finally able to get a manual download to update, but I still get the CC-506 error with One-Step Update. I have reported the problem several times via the "Report a Problem" link in One-Step Update.

Quicken Premier 2020 R25.21
Windows 10 Home 1909 OS Build18363.720 USA

Quicken Francisco

Hello @craig.

 

Thank you for reaching out on the community and telling us about your issue. I do apologize for the late response. You've already tried a bit here as well. Like you stated you haven't changed any account info either.

Have you tried to deactivate and reactivate the accounts?  If not I would recommend trying that to see if we're able to get them all back and connected together again. The article here has the steps provided a bit down the page.

 

Please let us know if this helps resolve the issue for you.

 

Thanks,

 

Quicken Francisco

Quicken Francisco

Hello @craig.

 

Thank you for reaching out on the community and telling us about your issue. I do apologize for the late response. You've already tried a bit here as well. Like you stated you haven't changed any account info either.

Have you tried to deactivate and reactivate the accounts?  If not I would recommend trying that to see if we're able to get them all back and connected together again. The article here has the steps provided a bit down the page.

 

Please let us know if this helps resolve the issue for you.

 

Thanks,

 

Quicken Francisco

craig.

Thanks! I deactivated & reactivated my account as per the recommended guidelines and when I ran OSU the Discover account did update. While subsequent attempts did not downloaded any more transactions, I have not received the error message since then either.

Quicken Francisco

@craig.

Awesome to hear! If anything else pops up let us know!

Thanks, 

-Quicken Francisco

craig.

How do I mark this as "Answered"?