Snyc does not work when using One Step Update

klinedx

Sync is set up to update the Cloud when doing One Step Update but it doesn't work. I need to manually go in and click on the Sync Now button to get it to work. When I do it manually it works fine.

Quicken Sarah

Hello @klinedx

Thank you for providing those additional details, although I apologize that you have not yet received a follow-up response.

From the description provided, it sounds as though there is a 'disconnect' in the sync.  If you haven't already, I would recommend reviewing the information and steps available here.

Please let us know if this helps to restore the cloud sync while running the One Step Update, or if issues persist.

Thank you,

Sarah

klinedx

Went through the steps and the problem has been sloved.

Quicken Francisco

Hello @klinedx

 

Thank you for reaching out on the community and telling us about your issue. Have you taken a look at this article here for troubleshooting resolving the issue? I would give the article a try and see if we're able to get it to update during the One step update.

Please let us know how it goes!

 

Thanks,

 

Quicken Francisco

klinedx

When I do a One Step Update the Summary indicates that the Cloud Sync was Successful. But when I go into the Mobile Web the last sync was the one I did yesterday.

If I click on Sync Now it runs just fine.

Is there a way to Sync to Mobile Web via the PC Version automatically thru Scheduled One Step Update?

Quicken Sarah

Hello @klinedx

Thank you for providing those additional details, although I apologize that you have not yet received a follow-up response.

From the description provided, it sounds as though there is a 'disconnect' in the sync.  If you haven't already, I would recommend reviewing the information and steps available here.

Please let us know if this helps to restore the cloud sync while running the One Step Update, or if issues persist.

Thank you,

Sarah

klinedx

Went through the steps and the problem has been sloved.