Reconciliation Problem, lost my deposits.

TB43

I was performing reconciliation and when finished it didn't balance. That is no problem, it happens. I couldn't double check my data at that moment.
When I returned later and pulled up the reconciliation page all the deposits were missing except for the bank interest.
I checked the page where the entries are made and the deposits were still there, with a "c" in the Clr column.
I tried removing the "c", I tried deleting the entry and re-entering it, I tried putting duplicate entry; nothing has worked. I cannot get the deposits to appear on the reconciliation page.
I tried canceling the whole process and start over, I haven't been able to do that.
Any suggestions would be appreciated.
I have used quicken for approximately 15 to 20 year and have never experienced a problem before.
I have the Quicken Deluxe, version R17.6.

UKR

TB43 said:

I had six deposits. 3/19 thru 4/8.
Statement dates were 3/18 thru 4/17.

Further assuming that they are all dated in the year 2020 ...

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can be found at this website.
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

UKR

What are the transaction dates for the missing deposits?

And what Reconcile Ending Statement Date have you entered?

https://community.quicken.com/discussion/7164953/faq-how-does-quicken-determine-which-transactions-qualify-for-a-reconcile

TB43

I had six deposits. 3/19 thru 4/8.
Statement dates were 3/18 thru 4/17.

UKR

TB43 said:

I had six deposits. 3/19 thru 4/8.
Statement dates were 3/18 thru 4/17.

Further assuming that they are all dated in the year 2020 ...

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can be found at this website.
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

TB43

Thank you, I'll give that a try.