How do I install Quicken?

DCK

I downloaded Quicken 2019 but cannot install it. I keep getting an error: "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." If I try to run the installer,"Quicken.exe" as Administrator, I get as far as the User Account Control box asking if I should allow changes to the machine. After choosing "Yes", I get the same error.

Quicken Francisco

Hello @DCK

 

Thank you for reaching out on the community and telling us about your issue. From my experience seeing this issue it generally happens when the quicken folder is unable to make any changes in the program (x86) file even when trying manually.

I would take a look here at this article here and see if you can install quicken by changing the installation directory.  Another thing to note is that if your antivirus also manages any program installations I've also seen that block it previously. 

 

Can you try out changing the installation directory and see if we're able to make any progress.

 

Thanks,

 

Quicken Francisco

GeoffG

What version of Windows is installed and do you meet the following requirements?

Quicken System Requirements

DCK

I'm using Windows 10 Pro version 1909. My system meets the requirements. I'm waiting on tech support for my-anti virus program so I can suspend it to see if that's the problem.

Quicken Francisco

Hello @DCK

 

Thank you for reaching out on the community and telling us about your issue. From my experience seeing this issue it generally happens when the quicken folder is unable to make any changes in the program (x86) file even when trying manually.

I would take a look here at this article here and see if you can install quicken by changing the installation directory.  Another thing to note is that if your antivirus also manages any program installations I've also seen that block it previously. 

 

Can you try out changing the installation directory and see if we're able to make any progress.

 

Thanks,

 

Quicken Francisco