What is the status of resolution of the CC-502 error? Unable to download transactions.

ckmcc

Unable to download transactions. Error is CC-502.

Frankx

Hi @ckmcc,

Here's some guidance on the CC-502 issue https://www.quicken.com/support/error-when-updating-accounts-cc-502

Whatever you do - Don't deactivate and reactivate your account!

Also here's some recent info on Santander:
https://community.quicken.com/discussion/7874906/new-4-28-20-santander-bank-returns-a-cc-502-102-error#latest

And here's some recent info in Citibank:
https://community.quicken.com/discussion/7866346/updated-3-28-20-citibank-branded-cards-receiving-a-cc-502-error#latest

Frankx

Frankx

Hi @ckmcc,

Here's some guidance on the CC-502 issue https://www.quicken.com/support/error-when-updating-accounts-cc-502

Whatever you do - Don't deactivate and reactivate your account!

Also here's some recent info on Santander:
https://community.quicken.com/discussion/7874906/new-4-28-20-santander-bank-returns-a-cc-502-102-error#latest

And here's some recent info in Citibank:
https://community.quicken.com/discussion/7866346/updated-3-28-20-citibank-branded-cards-receiving-a-cc-502-error#latest

Frankx

Movie Nut

Would have been nice to have received the info about not deactivating or resetting our accounts via a push notification early in the problem. Quicken's normal support response to these connectivity issues when I have called in the past was to first try Reset then deactivate and re-activate accounts, sooooo rather than trying to get Quicken support in a Friday night I followed the normal past process that has worked of Reset, Deactivate, Reactivate. Again, perhaps Quicken support could have sent out a general PUSH warning that they were having lots 502 errors with several banks and credit unions and advised users not to reset or deactivate accounts!
P.S. Last update I saw from @Quicken Sarah was on 4/21/20 and problem still persists. I don't know how this could still be blamed on over burden of Covid-19 type transactions.