Reconcile problem with all transactions greyed out

Sharon25

HI, I have used Quicken for years and have never had any problems reconciling my accounts. But now, when I go to reconcile, all of the transactions are greyed out in all of my accounts preventing the reconcile from going through. Why?

Quicken Francisco

Hello @Sharon25

 

Thank you for reaching out on the community and telling us about your issue. Do you download transactions or put them in manually?  Normally grayed out transactions are previously reconciled ones but you likely do have some that are ready for reconciling. I would recommend taking a look at this article here to see if we're able to get the reconcile to show up correctly.

If you're still unable to reconcile could you take a screenshot of one of your account registers so we're able to see what could be causing them  to be grayed out.

 

Let us know how it goes!

 

Thanks,

 

Quicken Francisco

Quicken Francisco

Hello @Sharon25

 

Thank you for reaching out on the community and telling us about your issue. Do you download transactions or put them in manually?  Normally grayed out transactions are previously reconciled ones but you likely do have some that are ready for reconciling. I would recommend taking a look at this article here to see if we're able to get the reconcile to show up correctly.

If you're still unable to reconcile could you take a screenshot of one of your account registers so we're able to see what could be causing them  to be grayed out.

 

Let us know how it goes!

 

Thanks,

 

Quicken Francisco