home screen showing uncategorized transactions that aren't there?

pamela77

Hello, My home screen overview keeps showing me 39 uncategorized transactions (during the past 12 months), but when I click on them there are not any uncategorized transactions to deal with. When I search "uncategorized" I find only 1 transaction from 2003?

Thank you
Pamela

Quicken_Natalie

Hello @pamela77,

Thank you for following-up, although I apologize that you have not yet received a response.

At this time, I suggest contacting Quicken Support directly for more advanced assistance.

https://www.quicken.com/support#contact-support

Support has access to tools and information that the Community does not have, including the ability to screen share with you, and can best work with you towards resolving this, while ensuring that you don't lose any of your data. 

Thank you,

Quicken Natalie

Quicken Diana

pamela77

Thank you for reaching out in the Community, though I’m sorry you are experiencing this issue. It sounds as though some categories were deleted, and though a new one was assigned, they became “stuck” as uncategorized. Or perhaps they were “stuck” from being uncategorized as they came in from the financial institution. I suggest trying a Validate and Repair to correct this. Please follow the steps outlined here: https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

If these steps do not resolve the problem, please let me know so that I can further assist you.

Thank you

-          Quicken Diana

pamela77

Thank you I will look carefully, but this says it is for windows and I am on a mac. Should I still follow these instructions?

I have done a great deal of work since the issue started happening, so I don't want to go back to an easier file, but I will look carefully at the other instructions. Thank you

Quicken_Natalie

Hello @pamela77,

Thank you for following-up, although I apologize that you have not yet received a response.

At this time, I suggest contacting Quicken Support directly for more advanced assistance.

https://www.quicken.com/support#contact-support

Support has access to tools and information that the Community does not have, including the ability to screen share with you, and can best work with you towards resolving this, while ensuring that you don't lose any of your data. 

Thank you,

Quicken Natalie