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Quicken Classic for Windows
Errors and Troubleshooting (Windows)
New Issue Morningstar X-Ray Portfolio Refresh problem
LCD113
When refreshing Morningstar X-Ray portfolio today the following error appeared: "Invalid User ID \u003crb/ \ u003eError in decrypting the UserID - Auth Token not found
\ u003cbr /\003eCannot Authenticate -User not found"
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Accepted answers
Quicken Sarah
Hello
@LCD113
Thank you for taking the time to report this error to the community, although I apologize that you have not yet received a response.
If you are still experiencing this error, please open Quicken and go to the Edit menu > Preferences option.
In the Preferences window, select "Quicken ID & Cloud Accounts" from the bottom left. On the right side of the window, click the blue link "Sign in as a different user".
Type "yes" in the window that appears to confirm that you wish to sign out. Quicken should then refresh and show a blank Quicken ID sign-in window.
When it does, please close and re-open Quicken, then sign-in with the same Quicken ID and password that you are currently using.
When you can see your data file again, please try to refresh the Portfolio X-Ray view once more.
Does the error still occur? Or does the X-Ray refresh as expected?
Please let us know, thank you.
Sarah
All comments
Quicken Sarah
Hello
@LCD113
Thank you for taking the time to report this error to the community, although I apologize that you have not yet received a response.
If you are still experiencing this error, please open Quicken and go to the Edit menu > Preferences option.
In the Preferences window, select "Quicken ID & Cloud Accounts" from the bottom left. On the right side of the window, click the blue link "Sign in as a different user".
Type "yes" in the window that appears to confirm that you wish to sign out. Quicken should then refresh and show a blank Quicken ID sign-in window.
When it does, please close and re-open Quicken, then sign-in with the same Quicken ID and password that you are currently using.
When you can see your data file again, please try to refresh the Portfolio X-Ray view once more.
Does the error still occur? Or does the X-Ray refresh as expected?
Please let us know, thank you.
Sarah
LCD113
Sarah, Your instructions to correct this problem were right on, I now have the ability to use the Morningstar X-Ray Portfolio again.
Thanks for your help !
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