New Issue Morningstar X-Ray Portfolio Refresh problem

LCD113

When refreshing Morningstar X-Ray portfolio today the following error appeared: "Invalid User ID \u003crb/ \ u003eError in decrypting the UserID - Auth Token not found
\ u003cbr /\003eCannot Authenticate -User not found"

Quicken Sarah

Hello @LCD113

Thank you for taking the time to report this error to the community, although I apologize that you have not yet received a response.

If you are still experiencing this error, please open Quicken and go to the Edit menu > Preferences option.

In the Preferences window, select "Quicken ID & Cloud Accounts" from the bottom left.  On the right side of the window, click the blue link "Sign in as a different user".

Type "yes" in the window that appears to confirm that you wish to sign out.  Quicken should then refresh and show a blank Quicken ID sign-in window.

When it does, please close and re-open Quicken, then sign-in with the same Quicken ID and password that you are currently using.

When you can see your data file again, please try to refresh the Portfolio X-Ray view once more.

Does the error still occur?  Or does the X-Ray refresh as expected?

Please let us know, thank you.

Sarah

Quicken Sarah

Hello @LCD113

Thank you for taking the time to report this error to the community, although I apologize that you have not yet received a response.

If you are still experiencing this error, please open Quicken and go to the Edit menu > Preferences option.

In the Preferences window, select "Quicken ID & Cloud Accounts" from the bottom left.  On the right side of the window, click the blue link "Sign in as a different user".

Type "yes" in the window that appears to confirm that you wish to sign out.  Quicken should then refresh and show a blank Quicken ID sign-in window.

When it does, please close and re-open Quicken, then sign-in with the same Quicken ID and password that you are currently using.

When you can see your data file again, please try to refresh the Portfolio X-Ray view once more.

Does the error still occur?  Or does the X-Ray refresh as expected?

Please let us know, thank you.

Sarah

LCD113

Sarah, Your instructions to correct this problem were right on, I now have the ability to use the Morningstar X-Ray Portfolio again.
Thanks for your help !