Quicken asks for credentials for an account ID that no longer exists. How do I make it stop?

rsternlmt

Every time I do online sync of accounts, Quicken asks for the credentials (password) for a Wells Fargo account ID that I no longer use. I've deleted everything from Keychain, entered the correct information, but the box still comes up every time, asking for the credentials. Is there any way to make this go away?

Quicken Francisco

Hello @rsternlmt

 

Thank you for reaching out on the community and telling us about your issue. Generally this means that some account is still activated and we need to deactivate them. Here is the article in order to deactivate accounts. Another thing to note is that if the account is hidden it can still download transactions. 

You'll want to go across the top to accounts -> Hide and show accounts.  Uncheck any that may be from wells fargo and follow the deactivate accounts article provided above. 

Please let us know if this helps resolve the issue for you.

 

Thanks,

 

Quicken Francisco

Quicken Francisco

Hello @rsternlmt

 

Thank you for reaching out on the community and telling us about your issue. Generally this means that some account is still activated and we need to deactivate them. Here is the article in order to deactivate accounts. Another thing to note is that if the account is hidden it can still download transactions. 

You'll want to go across the top to accounts -> Hide and show accounts.  Uncheck any that may be from wells fargo and follow the deactivate accounts article provided above. 

Please let us know if this helps resolve the issue for you.

 

Thanks,

 

Quicken Francisco