Failure to download PNC updates

umpteentimes

Hello, for about two weeks I have not been able to update my PNC accounts with Quicken Premier. Other accounts update fine. Is this because of the Covid-19 situation that apparently has caused backlogs for PNC and other banks? I'm wondering if there's another reason, that's a Qucken issue. It's possible the system thinks I still have Quicken 2017 because I was getting lots of alerts that I was going to lose my capability to update bank accounts due to having an outdated version -- this despite the fact I have Quicken Premier and updated it in January.

Any help would be appreciated.

Glenn

Frankx

Hi Glenn,

I have PNC accounts and have not had any recent problems downloading.  I don't think that whatever Covid-19 problems may have existed are currently affecting PNC downloads.

Can you tell me how you are connecting to PNC (i.e.  Direct Connect, Web Connect, or Express Web Connect)?

Also, if you are able to download any of your other accounts successfully after 4/30/20, this current issue with PNC is not at all related to the alerts you (and many others) were getting before the phase out of Q 2017.

Get back to me on the above question and we'll see if we can get you connected.

Frankx

GeoffG

Your DC accounts should not be affected. The credit card accounts use EWC and will need to be deactivated then activated again.

Frankx

Hi Glenn,

I have PNC accounts and have not had any recent problems downloading.  I don't think that whatever Covid-19 problems may have existed are currently affecting PNC downloads.

Can you tell me how you are connecting to PNC (i.e.  Direct Connect, Web Connect, or Express Web Connect)?

Also, if you are able to download any of your other accounts successfully after 4/30/20, this current issue with PNC is not at all related to the alerts you (and many others) were getting before the phase out of Q 2017.

Get back to me on the above question and we'll see if we can get you connected.

Frankx

GeoffG

Your DC accounts should not be affected. The credit card accounts use EWC and will need to be deactivated then activated again.

umpteentimes

Thanks for your help. FYI, I forgot to mention the error I was getting was c-501. My bank accounts have EWC. I went into Account Details and reset each account and after that, transactions downloaded and everything reconciled. I think I'm good to go! Thanks again.

Frankx

Hi @umpteentimes,

Glad to see that it worked out for you.  However, i would also strongly suggest that - for your bank accounts - you upgrade the connection method to "Direct Connect".  It is a much more reliable method and could help you avoid potential problems in the future. 

Good luck!

Frankx

prosenbluth

(Removed-Duplicate)