Home Quicken on the Web Errors and Troubleshooting (Quicken on the Web)

Failure to download PNC updates

Hello, for about two weeks I have not been able to update my PNC accounts with Quicken Premier. Other accounts update fine. Is this because of the Covid-19 situation that apparently has caused backlogs for PNC and other banks? I'm wondering if there's another reason, that's a Qucken issue. It's possible the system thinks I still have Quicken 2017 because I was getting lots of alerts that I was going to lose my capability to update bank accounts due to having an outdated version -- this despite the fact I have Quicken Premier and updated it in January.

Any help would be appreciated.


Best Answers


  • umpteentimesumpteentimes Member
    Thanks for your help. FYI, I forgot to mention the error I was getting was c-501. My bank accounts have EWC. I went into Account Details and reset each account and after that, transactions downloaded and everything reconciled. I think I'm good to go! Thanks again.
  • FrankxFrankx SuperUser ✭✭✭✭✭
    Hi @umpteentimes,

    Glad to see that it worked out for you.  However, i would also strongly suggest that - for your bank accounts - you upgrade the connection method to "Direct Connect".  It is a much more reliable method and could help you avoid potential problems in the future. 

    Good luck!


    Quicken H&B-Subscription - Ver. R26.23 - Build  - Windows 10 Home - Ver. 1909
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Like" (below), so others will know! Thank you.  -
  • prosenbluthprosenbluth Member
    edited June 15
This discussion has been closed.