Capital one is still getting error to download into Quicken for Mac- Partial download 351

crlhelenius

The downloading error for CapitalOne is NOT resolved. CapitalOne support says it is because the security protocols for Quicken are not secure enough for Capital One to release data. The error in Quicken says to reauthorize, but Quicken advise earlier when all this started says not to reauthorize. What is the resolution?

Quicken Francisco

Hello @crlhelenius

Thank you for reaching out on the community and telling us about your issue. How long have you been having this issue? It sounds like quite a while but im unsure how long. You also do reference the support article listed here in regards to reauthorizing the accounts. I do have another question. Have you tried deactivating and reactivating your capital one accounts yet? If not I would actually recommend trying that to see if we're able to get some connection back with them. I'll link articles down below for you to do so if you haven't previously.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

https://www.quicken.com/support/reactivating-deactivated-account

Please let me know how it goes!

Thanks,

Quicken Francisco

Quicken Francisco

Hello @crlhelenius

Thank you for reaching out on the community and telling us about your issue. How long have you been having this issue? It sounds like quite a while but im unsure how long. You also do reference the support article listed here in regards to reauthorizing the accounts. I do have another question. Have you tried deactivating and reactivating your capital one accounts yet? If not I would actually recommend trying that to see if we're able to get some connection back with them. I'll link articles down below for you to do so if you haven't previously.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

https://www.quicken.com/support/reactivating-deactivated-account

Please let me know how it goes!

Thanks,

Quicken Francisco