When running an old, unsupported Quicken for Windows version you may no longer be able to download bug fixes (patch files) directly from Quicken. However, until further notice they are still available here: US version: http://www.quicknperlwiz.com/quickenpatches.html Canadian version: http://www.quicknperlwiz.com/quickenpatchescanadian.html If clicking on Help / About Quicken does not show the highest Release number available for your version (year), as shown on this webpage, download and install the appropriate 2013 Mondo Patch file with the highest release number from the link above.
2) Validate
Validate your Quicken data file. It may have become damaged over time or if you ever had crashes, hang-ups or loops while running Quicken. Repeated crashes may eventually render a data file broken beyond the repair capabilities built into Quicken.
Please run this exact procedure, skipping no steps:
- Make a copy of your data file: Click File / File Operations / Copy. Do not change any Copy Option settings. Save file under a new name in same folder as current Quicken data file. (The Copy process appears to be performing a record-by-record copy of the data file and not just a simple binary image copy. This has been reported as recovering some otherwise not repairable files) - If Quicken reports an error creating the Copy file and you are using Q 2019+ repeat the Copy process, but press and hold SHIFT and CTRL as you click File / File Operations / Copy. When prompted "Ignore errors that prevent file copy?" click "Yes". Note: This may cause some data loss. - Open the copied file in Quicken.
- Click File / File Operations / Validate and Repair. Click "Validate File" and "Rebuild investing lots", check to make sure the copied file is being validated. If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild". Click OK. Let it run.
- Fix any errors logged as not repaired by Quicken.
- Click File / File Operations. Press and hold SHIFT+CTRL as you click Validate and Repair. The next popup should show "Supervalidate" somewhere in header or text. Click "Supervalidate File", check to make sure the copied file is being validated, click OK. Let it run. It might run for a while. - Again fix any errors logged as not repaired by Quicken.
- Now close and restart Quicken using this new file and try your failing action again. If it works, keep using the new file and abandon the old one.
