No Updates for Banking After Update - PayPal Error Across All Banking Accounts

D1956

Quicken for Mac worked fine until I updated to Version 5.16.1. Now when I try to update any of my online banking/credit card accounts (Wells Fargo, Chase) I get an "Account Sync Error" message stating "We had a problem synching this account: PayPal Account". I did have an old, hidden PayPal account, so I deleted that, but I still get this error message on all of my banking accounts. Curiously, brokerage accounts seem to be working fine.

DaveT

I had a similar problem and think that I have resolved it myself based on the guidance from D1956.

Background:

This problem *did not* appear to impact my ability to sync other accounts (bank, credit card, brokerage), but I was getting that same error message about a problem syncing my PayPal account. I first noticed the problem after updating to Quicken for Mac 5.16.

I have an active PayPal account in Quicken, and that PayPal account was linked to download transactions. Download no longer worked for the PayPal account.

Unlinking the PayPal account in Quicken did not resolve the problem: the error message still appeared when I updated accounts. Also, I was not able to re-link the PayPal account. I would go through the process at Quicken (with confirmed correct User ID and password for PayPal), but the attempt to set up PayPal downloads would fail. I attempted to set up this PayPal multiple times on multiple days, with the same inability to do so.

Resolution:

In Desktop Quicken for Mac, go to the "Preferences" menu, which is under "Quicken" at the upper left of the screen. Then go to "Connected Services". There should be an option to "Reset" in the middle of the screen, in a section that's titled "Cloud Account".

After using this option to "Reset", I did not see any error message when I updated accounts. I was also then able to link my PayPal account for transaction downloads.

Caveat / Note:

I use only the desktop version of Quicken (on 1 computer). I do not use the Quicken mobile app. I therefore do not know if there are any considerations about using the "Reset" option for someone who also has the Quicken mobile app accessing information from the Cloud account.

Jeff K

I chatted with Quicken Support today, and the problem was resolved in 30 seconds with the step DaveT just outlined above.

Preferences > Connected Services, then in the Cloud Account section, click the blue Reset link.

Thanks everyone.

D1956

Quicken phone support helped me resolve the issue (through a number of steps) - be prepared to spend 20 min on the phone. Also, make sure you get a rep who knows what they are doing. The first rep I talked to (on May 21) was terrible - he was clearly walking through a script and had no idea how to solve the problem. At the end of this first call, he stated that it was a problem with the banks (presumably all the banks) and they couldn't fix it. He also didn't follow up with a case number or send the usual email customer survey. The next morning I called again and got a woman who was absolutely excellent! She knew what she was doing and walked me through the steps to resolve the problem (which required resetting the Cloud accounts).

Jeff K

I've been experiencing the same symptom for the last couple of weeks, even after the last update to 5.16.1. I do have a PayPal account, but I handle it manually. I tried deactivating/reactivating all of my banking accounts, closing/reopening Quicken in between each step, and even removing entries in Keychain. No luck.

What specific steps do you remember for solving the issue? I plan to call support on Tue if needed.

Thanks!

D1956

Since it involves re-setting your Cloud accounts, I would recommend calling support and having them walk you through the process - I'm not sure I can recall each of the steps she had me do. Perhaps someone more knowledgable than me can list the steps one this thread.

DaveT

I had a similar problem and think that I have resolved it myself based on the guidance from D1956.

Background:

This problem *did not* appear to impact my ability to sync other accounts (bank, credit card, brokerage), but I was getting that same error message about a problem syncing my PayPal account. I first noticed the problem after updating to Quicken for Mac 5.16.

I have an active PayPal account in Quicken, and that PayPal account was linked to download transactions. Download no longer worked for the PayPal account.

Unlinking the PayPal account in Quicken did not resolve the problem: the error message still appeared when I updated accounts. Also, I was not able to re-link the PayPal account. I would go through the process at Quicken (with confirmed correct User ID and password for PayPal), but the attempt to set up PayPal downloads would fail. I attempted to set up this PayPal multiple times on multiple days, with the same inability to do so.

Resolution:

In Desktop Quicken for Mac, go to the "Preferences" menu, which is under "Quicken" at the upper left of the screen. Then go to "Connected Services". There should be an option to "Reset" in the middle of the screen, in a section that's titled "Cloud Account".

After using this option to "Reset", I did not see any error message when I updated accounts. I was also then able to link my PayPal account for transaction downloads.

Caveat / Note:

I use only the desktop version of Quicken (on 1 computer). I do not use the Quicken mobile app. I therefore do not know if there are any considerations about using the "Reset" option for someone who also has the Quicken mobile app accessing information from the Cloud account.

DaveT

I forgot to add: I hope that the above information is helpful. Thanks to D1956 for providing information that put me on the right track to resolve this problem.

Jeff K

I chatted with Quicken Support today, and the problem was resolved in 30 seconds with the step DaveT just outlined above.

Preferences > Connected Services, then in the Cloud Account section, click the blue Reset link.

Thanks everyone.

briansheets

reset accounts fixed for me as well, thanks

robinsunbeam3505

Hooray!!! Resetting the cloud in the Preferences menu worked!!!

Kathy Muench

Resetting Quicken cloud account also worked for me. - thanks!