My account on Mac iOS is locked, how can I unlock it?

nothingclever · May 2020

I am using Quicken 2020 both on Windows and Mac. I can login to my account on Windows (using bootcamp); however, when I try to log into my account on my Mac, it says, "Your account has been temporarily locked. You've exceeded the number of sign in attempts. Please try again later."

On my Mac, I am cannot to log into Quicken Mac Desktop application, Quicken Account and Quicken for Web, but this all works fine on Windows.

Previously, this issue was reversed, and I was able to log into my account from my Windows, but that resolved on its own.

Of note, I have tried change my firewall settings, but that makes no difference.

Quicken Francisco · May 2020

Hello @nothingclever

Thank you for reaching out on the community and telling us about your issue. Generally with this issue you'll need to contact support so we're able to see what exactly is happening on our side when you attempt to log in. You can contact us via chat on the weekends or if you'd like to talk to someone you'll be able to do so on Tuesday (Monday is Memorial Day). I'll list our hours below so that you can find a time that works best for you as well.

Thanks,

Quicken Francisco

Quicken Phone Support Current Hours of Operation:

Monday through Friday

5:00 am to 5:00 pm PDT

Quicken Chat Support Current Hours of Operation:

Monday through Sunday

5:00 am to 5:00pm PDT

Quicken Francisco · May 2020