Stock entry for a split in 2017 is not working

Question

quicken-mack deluxe 2020 5.16.1 
 MacOS 10.14.6
 i have a stock that i just added an entry to do a 3 for 2 split for a date in 2007 and it worked fine.
 number of Shares went from 48 to 72
 now i am trying to do stock entry for a 2 for 1 split in Feb 2017 and it is not taking entry correctly.
 number of shares stays the same and the cost basis stays the same. the number of shares should double and cost basis stay the same.

John_in_NC · Accepted Answer

Hi, Frank:

It sounds like a placeholder is offsetting the transaction you change in 2/2017. Scroll to the beginning of the register, and I suspect you will see a transaction for this security offsetting shares added by your split.

If so, you have to determine how to proceed. If the placeholder only is for the amount of your stock split adjustment, then you can likely delete it. If it is for more shares (such as gets created when setting up the account the first time), then you might have to manually enter an equivalent manual transaction (i.e. static one) that can't adjust in its place.