Are there persisting issues with BMO Harris transaction downloads?

bdegarmo53

A couple of weeks ago, I kept getting error messages when attempting to download data from our BMO Harris accounts. I found a thread that discussed the issue--can't find it now. Now, I no longer get any error message, but nothing is being downloaded, and my transactions are not being updated. I can export a qfx file from the BMO website, but it keeps bringing duplicate data from as far back as February, transactions that are already cleared. Is there still a known issue with BMO Harris?

Quicken Francisco

Hello @bdegarmo53

Thank you for reaching out on the community and telling us about your issue. I was taking a look at the issue on our end and it seems to have dropped down dramatically. That being said it's still not 100% complete so I'd like to see if we're able to download in a test file.

Go up into the top left to file -> New. You can name the file Test and continue with the setup. It will if you want to keep mobile or web and you can select no. Go ahead and try adding the account. See if you're able to connect. If you're able to you can go back to your main file. 

Save a backup first  to make sure that we have our starting point. Next try to deactivate and reactivate the accounts. If you're able to we should ideally be able to start downloading transactions again. 

Please let us know if this helps resolve the issue for you.

Thanks,

Quicken Francisco

 

Quicken Francisco

Hello @bdegarmo53

Thank you for reaching out on the community and telling us about your issue. I was taking a look at the issue on our end and it seems to have dropped down dramatically. That being said it's still not 100% complete so I'd like to see if we're able to download in a test file.

Go up into the top left to file -> New. You can name the file Test and continue with the setup. It will if you want to keep mobile or web and you can select no. Go ahead and try adding the account. See if you're able to connect. If you're able to you can go back to your main file. 

Save a backup first  to make sure that we have our starting point. Next try to deactivate and reactivate the accounts. If you're able to we should ideally be able to start downloading transactions again. 

Please let us know if this helps resolve the issue for you.

Thanks,

Quicken Francisco

 

bdegarmo53

That seems to have worked. I had tried resetting the online accounts and that hadn't worked. Deactivating and reactivating the accounts appears to have fixed it. Thanks.

Quicken Francisco

@bdegarmo53

Awesome to hear you were able to get it working! Please let us know if anything else pops up.

Thanks 
Quicken Francisco