OL-293A - Fidelity Investments Issue [edited]

Tucson Bob

For several business days, I have received this response when I One Step Update: "Quicken is unable to update your account because unexpected information was received from your financial information." I have checked, double checked the password and other account information in Quick and at the Institution. They are the same in each.

Quicken Francisco

 Hello @Tucson Bob

Thank you for reaching out on the community and telling us about your issue. I was taking a look at the 293A error article here to see what other troubleshooting we're able to do but you've gone through all the steps from the sound of it. The last thing listed on the article would be to contact fidelity directly. Something is happening on the server side that we're unable to diagnose due to it being through the fidelity server. 

Here is the number to contact Fidelity customer support as well. 1 (800) 343-3548

When you get a chance let us know how it goes!

Thanks,

Quicken Francisco

 

Quicken Francisco

 Hello @Tucson Bob

Thank you for reaching out on the community and telling us about your issue. I was taking a look at the 293A error article here to see what other troubleshooting we're able to do but you've gone through all the steps from the sound of it. The last thing listed on the article would be to contact fidelity directly. Something is happening on the server side that we're unable to diagnose due to it being through the fidelity server. 

Here is the number to contact Fidelity customer support as well. 1 (800) 343-3548

When you get a chance let us know how it goes!

Thanks,

Quicken Francisco