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Why am I getting a OL-220-A error with Bank of America direct connect

hummelmh77

Last time I was able to connect was 4/24/20. Quicken says it is a bank problem and the bank says it is a Quicken problem. Help!!

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Accepted answers

Rocket J Squirrel

Deactivating & reactivating will not cause you to lose Direct Connect. Quicken will set up Express Web Connect by default; you need to override that.

There are several banks with "Bank of America" in the name. You want to be using "Bank of America-All Other States" to get Direct Connect. My connection is running fine.

You may need to log in to the BofA web site and go through the authorization dialog followed by a One Step Update. It says "one final step" but I get this all the time.

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All comments

Quicken Francisco

Hello @hummelmh77

Thank you for reaching out on the community and telling us about your issue. I have a couple of questions here. Are you using Express web connect or direct connect? I was taking a look at the previous tickets and saw a bit of troubleshooting was done but there wasn't a ton of information on the tickets. I believe you tried deactivating and reactivating but I'd like to confirm with you. I did see the you did try in a test file as well. Are there any other details the bank gave in regards to the issue as well? I'll look find once we have a bit more info.

Thanks,

Quicken Francisco

hummelmh77

I am using direct connect. I am grandfathered in with direct connect as Bank of America no longer supports direct connect for new customers. I did not deactivate and reactivate since I did not want to lose my direct connect status. However, we did establish a new account (test) with the bank but it was web connect. That worked fine. I also ensured that all passwords were correct and tried to reset the account (that failed). Bank of America is still working the issue but preliminary feedback from them stated that the problem is on Quicken's end. I noticed that there have been numerous OL-220-A errors in the past with Bank of America (and other banks). How were these resolved?

Rocket J Squirrel

Deactivating & reactivating will not cause you to lose Direct Connect. Quicken will set up Express Web Connect by default; you need to override that.

There are several banks with "Bank of America" in the name. You want to be using "Bank of America-All Other States" to get Direct Connect. My connection is running fine.

You may need to log in to the BofA web site and go through the authorization dialog followed by a One Step Update. It says "one final step" but I get this all the time.

hummelmh77

That worked! Thank you so much.