Thank you for
reaching out on the community and telling us about your issue. I have a couple of questions here. Are you using Express web connect or direct connect? I was taking a look at the previous tickets and saw a bit of troubleshooting was done but there wasn't a ton of information on the tickets. I believe you tried deactivating and reactivating but I'd like to confirm with you. I did see the you did try in a test file as well. Are there any other details the bank gave in regards to the issue as well? I'll look find once we have a bit more info.
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