Why does Quicken quit responding while doing a Cloud sync?

Unknown

All seems to go fine until I see "Data Processing". At that point Quicken quits responding and I have to close the app. When I sign back-in the changes I made on my desktop app, before I had to close the program, have been made.

Quicken Francisco

@reo_1954

My idea would be to see if it's a certain account that might be causing it. We'll want to see if we can maybe find a specific account that could be causing the bugsplat. Could you go up across the top to edit -> Preferences. From here select mobile & web.

You'll see a blue line saying how many accounts you have synced. Unselect all the account and then slowly try adding them one by one. If one of the accounts gives you a bugsplat error try to do the one account individually to see if we're able to single out an account potentially.

Once you're able to try this let me know how us know how it goes!

Thanks
Quicken Francisco

Unknown

I just tried Reset your Cloud data and encountered the same problem.

Quicken Francisco

Hello @Roberta Schuelke

Thank you for reaching out on the community and telling us about your issue. I have a couple of questions here. Are you on windows or mac? How long have you been experiencing this issue? Do the account update fine if you were to turn off mobile sync? You may need to try the last one as we just want to make sure it's related to the mobile sync. Do you have a large number of accounts trying to be synced as well? With a bit more info we'll see what troubleshooting we're able to do. 

When you get a chance just let us know a couple more details!

Thanks,

Quicken Francisco

Unknown

I get same errors. it looks like it is syncing and then after several minutes I get a "BUGSPLAT" error and crashes out of Quicken. I called earlier about this and the lady said they were having Cloud Sync issues that should all be resolved by last week. Said I was to try again later, but still no go. This issue has been going on now for about 2 weeks for me. I use on PC WINDOWS and the mobile app is on iPhone 11. Quicken is 2020 vs R26.23 Build 27.1.26.23

Quicken Francisco

@reo_1954

My idea would be to see if it's a certain account that might be causing it. We'll want to see if we can maybe find a specific account that could be causing the bugsplat. Could you go up across the top to edit -> Preferences. From here select mobile & web.

You'll see a blue line saying how many accounts you have synced. Unselect all the account and then slowly try adding them one by one. If one of the accounts gives you a bugsplat error try to do the one account individually to see if we're able to single out an account potentially.

Once you're able to try this let me know how us know how it goes!

Thanks
Quicken Francisco