Paycheck Splits are Missing from Account Register

Question

I get paid monthly on the first and put in my gross pay, and categorize deductions appropriately (pre-tax, taxes, after-tax) and then a final amount to a savings account and the net to my checking account. For my Dec 2019 and my June 2020 paychecks, this split information has disappeared.

Deductions for these months to investment accounts, their registers show the transfer ias coming from my checking account. Deductions to other accounts (Savings and Health Flex Spending) are in their registers, but do not have a source for their transfer. For other items which are categorized, but are not transferred (taxes, insurance, transit, etc.) the amounts are missing where the original transaction was entered, but they show up in reports.

I'me very puzzled by this and am concerned about data accuracy.  :o

Has anyone else experienced this? If so, were you able to find a solution? I'm currently on Quicken Premier 2020, Version R26.23 Build 27.1.26.23

Quicken_Natalie · Accepted Answer

Hello @btc415,

Thank you for taking the time to visit the Community and post your issue, although I apologize that you have not yet received a response.

If you have not already done so, I suggest performing a Validate and Repair on your Quicken data file, following the steps outlined here.

You may also consider restoring from a backup file that was created before the issue began to occur.

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

If the issue persists, I'd recommend contacting Support directly for more in-depth troubleshooting.

https://www.quicken.com/support#contact-support

Support has access to tools and information that the Community does not have, and can best work with you towards a resolution.

Thank you,

Quicken Natalie