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Quicken won't download transactions after my password change

Yesterday was my annual required password change from my bank. I went into password vault, updated the password as usual. When I try to download now, it pops up a security page asking for one of my personal questions, which I answer. Then it runs through a download, says new transactions, but displays nothing new. There are cleared transactions that it should be downloading, but it is not.

I tried 'reset' under the tools / account list and that didn't do anything. I also tried to disconnect from online banking and then re-enable, but when I do that, after it asks for my personal question, it completely crashes and gives me a "bug splat" report page.

So I restored my backup in hopes someone is able to help me figure out how to get things to sync again.

thanks!

It's People's Bank of Lubbock TX if that matters to anyone.

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