Spending over time incorrect on the Web, how do I sync it so that it's the same across all devices?

nothingclever

I am using Quicken for Windows. I am getting different total spending over time on my Web, Desktop and Mobile. I figured out that mobile and desktop are different because on the mobile side, it does not include Bills and Utilities: Credit Card Payments in spending. I cannot for the life of me figure out what the web is not accounting for. Of note, the desktop app is the most accurate.

For example, my spending is desktop is $730, spending overtime on mobile app is $820 and then spending overtime on Quicken Web is $630.

How do I go about syncing this?

Quicken_Natalie

Hello @nothingclever,

Thank you for taking the time to share this issue with the Community, although I apologize that you're experiencing this balance discrepancy with Quicken.

What version/release of Quicken are you using? You can find that by going to Help>About Quicken.

If you have not already I suggest resetting your Cloud data, by following the steps outlined here:

Step 1: Reset the cloud data through the desktop program

1. Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
2. Click Reset your cloud data.

Step 2: After resetting your cloud data 

You'll need to sign out of the Mobile/Web App and sign back in:

1. Open the Quicken Mobile App.
2. Tap the Menu icon in the upper left.
3. Tap the Logout button at the bottom of the screen. 
4. Sign back in with the same Quicken ID.

You may also find the additional information and steps that are available in this Support Article to be helpful in resolving this for you. 

Please let us know how it goes!

-Quicken Natalie

Quicken_Natalie

Hello @nothingclever,

Thank you for taking the time to share this issue with the Community, although I apologize that you're experiencing this balance discrepancy with Quicken.

What version/release of Quicken are you using? You can find that by going to Help>About Quicken.

If you have not already I suggest resetting your Cloud data, by following the steps outlined here:

Step 1: Reset the cloud data through the desktop program

1. Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
2. Click Reset your cloud data.

Step 2: After resetting your cloud data 

You'll need to sign out of the Mobile/Web App and sign back in:

1. Open the Quicken Mobile App.
2. Tap the Menu icon in the upper left.
3. Tap the Logout button at the bottom of the screen. 
4. Sign back in with the same Quicken ID.

You may also find the additional information and steps that are available in this Support Article to be helpful in resolving this for you. 

Please let us know how it goes!

-Quicken Natalie