Home Quicken for Windows Errors and Troubleshooting (Windows)

Strange behavior with online payee since 25-june update

Q Delux for Windows. R27.24, build 27.1.27.24. Since this latest update, I select 'online payees', select a payee, select 'pay', fill in the payment info, select 'pay now'. In the past, it would pop up a confirmation of who was being payed, amount, and from which bank account. Since the update, I get no confirmation window, and no activity window. Just the 'done' window. And a check of the bank account from which the payment is to be made shows the transaction still in 'send' status. I have to do another One Step Update to get it to actually send the payment.

Answers

  • UKRUKR SuperUser ✭✭✭✭✭

    If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

    Still not working?

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can be found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Sign In or Register to comment.