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A Canadian Transfer to a US Dollar Account in Quicken not working

Deke_271

Used to be a transaction in my Canadian checking which was headed to my US Savings would bring up a window asking me what conversion rate I wanted... Not happening now. CUrrency list is updated daily. So it is a question of when I enter the transaction where is the currency exchange dialog box now?

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Chris_QPW

The first thing I would do is Help -> Submit a problem

The second is contact Quicken Support to see what they say about it.
Contact Quicken Support

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Deke_271

p.s. when I try to change one of the two sides, it reflects the same amount in the other account awhereas I should have the US dollar amount on one account and the Cdn in the other.

Deke_271

Here's the deal for all those wondering.. sometime when Quicken issued one of those "upgrades", they removed "multi currency support" for Canadians.. Only Americans get it now. Not much more to be said.... but if you think I am happy, after having seamless CDN/US transfers for years, well....

Chris_QPW

@Deke_271 That is definitely a bug. There is no way that multiple currency support should have been turned off for the Canadian version.

Chris_QPW

The first thing I would do is Help -> Submit a problem

The second is contact Quicken Support to see what they say about it.
Contact Quicken Support

Chris_QPW

P.S. If you log into your Quicken.com account there might be a toll free number for Quicken support listed there.

Deke_271

Thanks. Appreciate it. I have spent an hour or so with Chat online before finding this out from his supervisor, but will gladly try the support option....
again thanks