Why does citi miss transactions even after updating?

Gotom

My citi Advantage card's missing a bunch of transactions despite most of them downloading to my cc account fine.

Should I set up the account again?

Quicken Francisco

Hello @Gotom

Thank you for reaching out on the community and telling us about your issue. That is odd that not all of them come through. We could try deactivating and reactivating to see if we're able to refresh the connection to download consistently. 

I would recommend first saving a backup so that we're able to go back just in case. 

Next we'll deactivate and reactivate the accounts. The steps to do so can be found in the articles below. 

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

https://www.quicken.com/support/reactivating-deactivated-account

Once we're done ideally we should be getting those transactions that didn't come in the first time. Try it out and let us know if that's the case and if not we'll see what the next best step is.

Thanks,

Quicken Francisco

Quicken Francisco

Hello @Gotom

Thank you for reaching out on the community and telling us about your issue. That is odd that not all of them come through. We could try deactivating and reactivating to see if we're able to refresh the connection to download consistently. 

I would recommend first saving a backup so that we're able to go back just in case. 

Next we'll deactivate and reactivate the accounts. The steps to do so can be found in the articles below. 

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

https://www.quicken.com/support/reactivating-deactivated-account

Once we're done ideally we should be getting those transactions that didn't come in the first time. Try it out and let us know if that's the case and if not we'll see what the next best step is.

Thanks,

Quicken Francisco

Gotom

Thanks Francisco - 109 and 40 transactions were added to my account - not that many were missing so some dupes may have been in there but it seems like missing ones are there now. Oh, there was a Sync Error first, then I added the account back and a sync occurred. Here's are a couple of screens that presented - I think it - or I - synced after that. Oh, program's only letting me add one screen - but this is the most important one.
Thanks again, Tom

Gotom

other screen