Transactions not marked as cleared

System

This discussion was created from comments split from: Downloaded credit card transactions "Matched" to entered transactions are NOT being set to "Cleared".

Quicken_Natalie

Hello @sps0701465622qkn,

Thank you for taking the time to share this issue with the Community, although I apologize that you have not yet received a response.

If you have not already, I suggest updating to the latest Mac release of 5.17. You can do so by navigating to Quicken>Check for Updates.

Please see this Support Article for more details, as well as release notes.

If the issue persists, I suggest contacting Support directly for more in-depth troubleshooting.

https://www.quicken.com/support#contact-support

Support has access to tools and information that the Community does not have, and can best work with you towards resolving this.

Thank you,

Quicken Natalie

Unknown

I'm having similar problem with Mac version Deluxe 2020 Version 5.16.1. Transactions are downloaded but NOT marked cleared. Most are marked as cleared, but a few are not scattered across multiple accounts from multiple financial institutions.

Quicken_Natalie

Hello @sps0701465622qkn,

Thank you for taking the time to share this issue with the Community, although I apologize that you have not yet received a response.

If you have not already, I suggest updating to the latest Mac release of 5.17. You can do so by navigating to Quicken>Check for Updates.

Please see this Support Article for more details, as well as release notes.

If the issue persists, I suggest contacting Support directly for more in-depth troubleshooting.

https://www.quicken.com/support#contact-support

Support has access to tools and information that the Community does not have, and can best work with you towards resolving this.

Thank you,

Quicken Natalie