How do I get rid of this budget with a blank name space?

This empty budget name space is preventing my mobile budget sync, according to the error message. The space just below "Monthly Budget" in this screenshot is what I'm talking about. Can't select it to delete....just showed up over the last day or two.

Best Answer

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Accepted Answer
    Do a Reset Sync on your data file or Stop Sync altogether, to avoid the Sync process creating problems.
    Now perform Step (1) of the Troubleshooting procedure, to make sure your software is installed correctly.
    If, after that, the blank budget name still persists, click Help / Report a Problem and send in a problem report including a sanitized data file. When that's done, call Quicken Support on the phone (after the holiday weekend), inform them of the report you sent in and let them review the situation.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can be found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭

    If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

    Still not working?

    Let's start with some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
    Please perform all the steps in this document in the order specified:
    Troubleshooting 101 - Fixing Software Installation and Data File Problems

  • Tried all of that, still there:
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Accepted Answer
    Do a Reset Sync on your data file or Stop Sync altogether, to avoid the Sync process creating problems.
    Now perform Step (1) of the Troubleshooting procedure, to make sure your software is installed correctly.
    If, after that, the blank budget name still persists, click Help / Report a Problem and send in a problem report including a sanitized data file. When that's done, call Quicken Support on the phone (after the holiday weekend), inform them of the report you sent in and let them review the situation.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can be found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

This discussion has been closed.