RECONCILING CREDIT CARDS (Q Mac)

crashfemme

I am wanting to reconcile a credit card however am unable to find the window to enter New Ending Balance. Please assist. Thank you

Quicken Anja

Hello @crashfemme,

Thank you for reaching out to the Community with your question.

To enter a new ending balance, you will need to select the option Use Statement Balance (see below).



You can also review this support article and open the blue dropdown section title titled Reconcile a Credit Card Account for more information.

I hope this helps and let us know if you have any additional questions!

RickO

Are you seeing a window like this?



If so, you need to click the Back button (not grayed out even though it is gray) to get back to the screen that Anja posted.

Quicken Anja

Hello @crashfemme,

Thank you for reaching out to the Community with your question.

To enter a new ending balance, you will need to select the option Use Statement Balance (see below).



You can also review this support article and open the blue dropdown section title titled Reconcile a Credit Card Account for more information.

I hope this helps and let us know if you have any additional questions!

RickO

Are you seeing a window like this?



If so, you need to click the Back button (not grayed out even though it is gray) to get back to the screen that Anja posted.

crashfemme

Thank you, RickO. That was the issue exactly. Cynthia