Action Entry disappears from register (Q Mac)

Kacke2

Hello, When posting a new transaction and entering the Action (check, deposit, Bill Pay, transfer, etc.) the entry disappears. This started happening after the last update. The rest of the transaction info remains but the Action column becomes blank. I have to reenter the action then save again. Any idea what's happening?

John_in_NC

This is highly unusual. I suggest you reach out to official Quicken Support:

https://www.quicken.com/support#contact-support

That way, you can share screens so they can see at what point the Action Column info is disappearing They can record your version/Operating System version you are running so that they can forward this info to the developers.

John_in_NC

I cannot reproduce this behavior.

Do you see it not saved immediately after entering the transactions, or later after a transaction update?

Kacke2

It can disappear at any time but It usually occurs after I enter the Action and move to the next field. Before saving the transaction I have to return to the Action column and reenter the word - check, deposit, etc. Once I save the transactions it sometimes stays but sometimes disappears again. After I edit the transaction and enter it the third time it remains. Very odd and confusing. I’ve used Quicken for Mac for years and never had this happen. Any ideas?

John_in_NC

This is highly unusual. I suggest you reach out to official Quicken Support:

https://www.quicken.com/support#contact-support

That way, you can share screens so they can see at what point the Action Column info is disappearing They can record your version/Operating System version you are running so that they can forward this info to the developers.

Kacke2

Thank you, I will do that.