Paying bills. Quicken cancels my payment

Question

When I pay my credit card bill, I generally pay more than the balance due because I know there’s charges coming up. Quick and then sends me an email canceling my payment and here is the message I get via email.

Your payment has been canceled because Citi has indicated you recently made a payment. The payment was canceled to ensure that you do not double-pay.

Citi is telling me it's quicken canceling the payment.

Also, if I pay more than the balance due it will be canceled or reduced

Quicken Sarah · Accepted Answer

Hello @scottstabb

Thank you for taking the time to report this error to the community, although I apologize that you have not yet received a response.

If you haven't already, I would recommend reviewing the article available here, for more information on this specific error.

I also took the liberty of reviewing your internal information and was able to verify that a payment to this biller was successfully made on 7/6 with failed attempts on 7/9 and 7/10.  The internal error information listed on the failed payment attempts state that the payments was cancelled due to the recently made payment on 7/6 and not the amount of the payment.

To avoid errors like these in the future, I would recommend allowing at least 72 hrs between payments to the same biller.

If you continue to receive an error when creating payments that are more than the balance due, please reply here and let us know.

I hope this information is helpful, but please let us know if you have any further questions/concerns.

Thank you,

Sarah