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Quicken Classic for Windows
Errors and Troubleshooting (Windows)
Portfolio X-Ray no longer operating due to "Invalid User" error messages
pgavon
In trying to update the Portfolio X-Ray function on the Windows Quicken, the following error is reported on the screen - "Invalid user ID\u003cbr/\u003e error in decrypting the User ID - Auth Token not found \u003cbr/\003e Cannot Authenticate - User Not found"
Please advise the nature of the error and when it is expected to be fixed. Please expedite the fix given the need for this functionality in a volatile stock market.
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Accepted answers
GeoffG
Just successfully ran Portfolio X-Ray. This feature is only available to Premier subscribers. If you downgraded to Deluxe that would explain the error. Otherwise I would reboot and retry.
All comments
GeoffG
Just successfully ran Portfolio X-Ray. This feature is only available to Premier subscribers. If you downgraded to Deluxe that would explain the error. Otherwise I would reboot and retry.
pgavon
:) Reboot solved the problem and Portfolio X-Ray feature is operating again. Thanks.
robertlstein
Had to log out twice before it worked again. Seems much more unstable after last update.
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