Portfolio X-Ray no longer operating due to "Invalid User" error messages

pgavon

In trying to update the Portfolio X-Ray function on the Windows Quicken, the following error is reported on the screen - "Invalid user ID\u003cbr/\u003e error in decrypting the User ID - Auth Token not found \u003cbr/\003e Cannot Authenticate - User Not found"

Please advise the nature of the error and when it is expected to be fixed. Please expedite the fix given the need for this functionality in a volatile stock market.

GeoffG

Just successfully ran Portfolio X-Ray. This feature is only available to Premier subscribers. If you downgraded to Deluxe that would explain the error. Otherwise I would reboot and retry.

GeoffG

Just successfully ran Portfolio X-Ray. This feature is only available to Premier subscribers. If you downgraded to Deluxe that would explain the error. Otherwise I would reboot and retry.

pgavon

:) Reboot solved the problem and Portfolio X-Ray feature is operating again. Thanks.

robertlstein

Had to log out twice before it worked again. Seems much more unstable after last update.