how to remove [C]apital one as online biller

Question

Each time i talk to support they help me remove this biller. Each time I open quicken it shows back up. How do I remove this so it does not reappear. I am unable to continue with my check pay set up because of this. Please help

Sherlock · Accepted Answer

If you haven't already, I suggest you delete the Cloud account associated with the Quicken file.  Note: You need to use another Quicken file with Sync enabled to delete the Cloud account associated with original Quicken file.  You may create a temporary Quicken file for this purpose (select File > New Quicken File...)

To delete a Cloud account associated with a Quicken file:* Open another Quicken file.
* Select Edit > Preferences...
* Select Quicken ID & Cloud Accounts
* Select Cloud accounts associated with this Quicken ID(#)
* Select the Cloud account associated with the original Quicken file.
* Select Delete
* Enter yes
* Select Delete
* Select Close
* Open the original Quicken file