Quick Pay & Check Pay linked account not working any more

IHwang

I have been using Quick Pay & Check pay linked to my USAA checking account for several months on Windows subscription version of Quicken but as of the most recent update (Version R27.28 build 27.1.27.28), the program has unlinked the Quick Pay and when I try to re-link it, it says there is a "Payment account conflict. Disable the payment account and re-enable to try again." When I try to do that, it won't let me as there is a payment pending on the account. When I check to see what is pending, it is a Quick Pay for a bill that should have been paid a week ago so I can't even cancel it. Something about the newest update screwed up the link between my payment account and the Quick Pay & Check Pay systems.

Quicken Francisco

Hello @IHwang

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issues you're having. One thing we could try is trying to force delete that transactions to see if you're able to continue with re-enabling check pay and quick pay. The article to do so can be found down below. 

https://www.quicken.com/support/cannot-delete-online-payment-or-payee

Try these steps out to delete the payment and see  if you're able to get it to set up again properly. Also if there are any other issues please let us know and we'll see what we can do next.

Thanks,

Quicken Francisco

Quicken Francisco

Hello @IHwang

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issues you're having. One thing we could try is trying to force delete that transactions to see if you're able to continue with re-enabling check pay and quick pay. The article to do so can be found down below. 

https://www.quicken.com/support/cannot-delete-online-payment-or-payee

Try these steps out to delete the payment and see  if you're able to get it to set up again properly. Also if there are any other issues please let us know and we'll see what we can do next.

Thanks,

Quicken Francisco

IHwang

Thanks for the reply. I ended up calling Quicken tech support but they could not fix the problem so I had to create a brand new Quicken file. Pain but only way they could get it to work.